… from Gretchen Fox, owner of the consulting firm, grtchfx.com, who was our guest speaker for last week's class.
(with a shout out to Esquire magazine for the format)
Note: I wrote this for my Intro to Online Communities class. I'm sharing it here for two reasons: A. I think y'all will find it useful and interesting; and 2. I've always wanted to do a What I've Learned (it's my favorite Esquire feature) so I'm not passing up the opportunity to post it on my blog.